Get In Touch
Customer Service is our Top Priority – Contact us by one of the methods below
At Treasure, we take customer satisfaction very seriously. We aim to provide stellar customer service and reply to any queries within 24 hours (usually within a shorter time frame during office hours). We have a reputation for standing behind our products and prioritise customer satisfaction as our number one goal.
Send us an email
For assistance, please email us at [email protected] Our friendly customer service support will get in touch with your queries within the next 24 hours. Please also check our frequently asked questions on order status, tracking number and delivery times for your location. For enquiries on shipping in a multi-item order, please refer to our shipping policy.
Please provide us with your name and order number in your email for us to assist you as fast as possible. Thank you!
Send us a Chat Message
you can directly send us a chat message from the button below including your Email address , we will reach you as soon as possible.
Frequently Asked Questions !
Bracelets Sizing Chart?
How to measure your wrist size?
You’ll need Flexible measuring tape or ruler / String or strip of paper + pen or marker.
Option 1: Use a flexible measuring tape.
With your palm open and facing up, wrap the measuring tape around your wrist, just above your wrist bone. Note down the measurement of your wrist size.
Option 2: Use a string.
With your palm open and facing up, wrap the string or strip of paper around your wrist, just above your wrist bone. Mark where the ends meet with a pen or a marker. Next, lay the string or piece of paper flat and measure it to where you’ve made the mark to find your wrist size and note it down.
Using the wrist measurement you’ve just found, find the chart for your preferred bracelet type to see which bracelet size corresponds with your wrist size.
Where do you ship from?
We ship from our partnered warehouses & factories located in United States & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
How long will it take for my items to arrive?
It will usually take 7-30 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location. In rare cases, shipping may take 30+ days. Generally, shipments to the U.S., Canada and the United Kingdom are faster.
How long will it take to receive a tracking number?
It will take usually between 2-5 business days.
Is Checkout on this site safe and secure?
You can be absolutely sure that all purchases here are safe and secure.
Will I (the customer) have to pay customs?
How to wear Wrap Bracelets?
Step 1: Hold the sterling silver plated button between your thumb and pointer finger. By holding the button towards the inside of your palm it will allow the closure to lay at the bottom of your twist.
Step 2: Start to wrap the bracelet around your wrist by crossing over the top of your hand from your thumb to pinky. Continue wrapping around your wrist five times for a classic five wrap bracelet.
Step 3: At the opposite end of your wrap bracelet you will find three knotted button holes that allow you to choose the length that fits your wrist best. Once you have wrapped your bracelet around your wrist five times, the button hole extension will lie at the bottom of your wrist. Hold the button holes In place while bringing the sterling silver button to meet as shown in the photo. Slide the button through the button hole that is best for you…and VOILA!
Repeat these steps to layer your favorite complimenting wrap bracelets to complete your look!
Still Need Help ?, check this video here
Where can I place an order from?
You can place an order from any country, we ship Worldwide.
Order Processing and Shipping Times ?
- Free shipping straight to your doorstep.
- Orders are processed and shipped within 2 – 4 business days.
- Within a week of your order being shipped, you will receive an email with your tracking number.
Standard Shipping Times:
- US and Canada: 5 – 16 days*
- Australia and New Zealand: 7 – 19 days*
- Europe**: 9 – 17 days*
- Latin America: 10 – 25 days*
- Busy Season: 15 – 30 Days
Who can I contact if I have a problem with my order?
All inquiries can be forwarded to [email protected] or simply send us a message from the chat button below including your Email and order number, we will contact you as soon as possible.
How can I pay?
We accept all Major Credit Cards through the well known ( STRIPE PAYMENT PROCESSOR ) :
Visa, Mastercard , Discover, Amex and also PayPal
How to Wear Knotted Bracelets?
Return and Refunds ?
we have a Return and refund Policy you can check more info in this page
